Frequently Asked Questions

Everything you need to know about shopping with Moses.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to initiate a domestic return or exchange.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' button. We recommend measuring a similar garment you already own to compare against our specific product measurements for the best fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.

Are your materials sustainably sourced?

At Moses, we prioritize ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we work exclusively with Fair Trade certified factories.

Can I change or cancel my order after it's placed?

Processing begins immediately to ensure fast delivery. You can cancel or modify your order within 60 minutes of purchase by contacting our support team via live chat.